General
All dogs must be neutered, fully vaccinated and up to date on flea and worming treatments.
All dogs must be microchipped. This is a legal requirement.
All new customers will undergo a trial period of 1 month. We reserve the right to cancel future planned walks after or during this period if your dog is not responding well to the service provided or shows any form of bad behaviour i.e. aggression, persistent dominance.
If you require your dog to be rinsed and dried before re-entering your home then cleaning facilities and towels must be provided. This time will be included in the hour.
We reserve the right to end a walk and return your dog home due to extreme weather conditions for the safety of the walker and your dog (e.g. thunderstorms, heat waves).
Dogs will be walked on the lead unless a consent form has been signed by the owner/s.
Owners must inform us of any behaviour issues that your dog may have (aggression, dominance, un-house trained, car sickness etc) prior to using our services. Failure to disclose this information may result in us terminating your use of our services.
We can not be held responsible for the loss or damage to leads, collars or harnesses. We advice that you purchase a spare lead for your dog to use when in our care.
If your dog is not sufficiently lead trained they will be walked on a halti lead/collar.
Charges are subject to change. You will be informed of any price increase of regular charges a month before these take effect.
Bordetella (kennel cough) can be contracted even if your dog has been vaccinated. We can not be held responsible for outbreaks. If your dog is showing signs of kennel cough walks will be cancelled until your dogs symptoms have subsided.
Ad Hoc clients must ensure that bookings are submitted no later than 6pm Sunday evening. Bookings are taken on a first come first served basis.
In the event that your dog is absent for a long period (more than 2 weeks e.g. during school holidays) your regular slot may be filled. We can not reserve spaces for long periods.
Payment
Invoices are emailed to all our customers at the end of every month. Payment must be made within 7 days of receiving your invoice. If your invoice has still not been paid by the 14th day a £10 charge will be applied for every week that the invoice goes unpaid. If your total invoice, including charges, has still not been cleared by the 28th day we shall terminate your use of our service. (Late Payment Of Commercial Debts Act 1988 amended 1998 & 2002)
Payments can be made by cash, bank transfer or Paypal. We do not accept cheques.
Insurance
While we are fully insured with Pet Plan it is recommended that you have your own insurance for your dog in place.
Our insurance covers injury that may occur during the time your pet is in our care. It does not cover worsening of pre existing conditions, viral illness such as kennel cough or sickness and diarrhoea.
If an injury should occur your dog will be taken to your regular vet. The treatment must be paid for by the owner/s. This will be reimbursed by our insurance.
Keys and Access to Property
Keys are kept safely locked away out of work hours. No details are left with the keys as to which addresses they are for.
Our insurance covers loss or theft of keys.
Access to your property should be safe for our employees at all times. All walkways should be clear, doors and entrances must be safe to use and well lit.
During winter, access to your property must be cleared of all snow and/or ice for the safety of our walkers and your dog.
The 3 Strike Rule
1. All dogs will receive a 3 strike record card
2. If any of the following behaviours are shown during walks or day cares a strike will be given;
“Aggression/dominance towards other dogs, staff or members of the public, pooing, urinating or vomiting in our vehicles (half a strike per occasion), persistent mounting, excessively bad lead behaviour”.
3. Once your dog has received 3 strikes we shall continue walking him/her until the end of the current month where service will the be suspended.
Cancellation Fees
While we understand some situations cant be helped, we request 48 hours notice for any cancellations of walks or day cares.
If less than 48 hours notice is given the full rate will be charged.
Termination Policy
Clients and Casey’s Canine Club agree to give one weeks notice to cancel the agreement. If you do not require the service for that week a cost of 50% of that weeks walks will be due. This will be based on an average of your previous 4 weeks.
